Reservation and cancellation policy

  1. CONDITIONS FOR THE PURCHASE OF ENTRADASTodas the modalities of visit of the User to Mint ADVS. S.L. They will also be subject to these conditions, whose application the User expressly accepts when formalizing the purchase of one or more tickets: The sale of «Tickets» of Mint ADVS. S.L. It includes two modalities: Entrances to the free or guided visit of the «Spaces» Entrances to the guided «Tours» that are offered on our website (with the exception of the «Mint Tour»)
  2. General categories of tickets

The different general categories of tickets are the following:

– General: Adult: from 18 years old.

– Reduced: students, pensioners, unemployed people, people with disabilities, members of large families (always presenting the corresponding accreditation)

– Free: official tourist guides (presenting accreditation) and minor children 12 years old

Through the sections «TICKETS» or «BUY» accessible on the site www.mentavalencia.com, the User accesses a link where the User can buy tickets for access or enjoyment to: Spaces:

the Parish of San Nicolás de Valencia and the Museum of Silk of Valencia and that allows to visit with audioguide or with guided tour all those zones of public access that are clearly delimited, not being possible to accede or to visit the spaces of unauthorized entrance. Routes: it allows to enjoy each one of the activities described in the sections «TOURS», according to duration and content described in them.

With the purchase of the entry of a category, the User declares that he meets the requirements of age or conditions that are detailed to access the SPACES or enjoy the routes with the certain entry category; reserving in any case MENTA ADVS. SL, the right to demand documents proving age, title or residence, which must be shown before accessing, and which, in the absence of them, will imply the refusal to enter the «SPACES» or «TOURS», to not be that the difference between the amount paid and that of the entry that would correspond be paid, by failing to meet the conditions for that category of entry.

The User has several types of tickets at his disposal, whose characteristics and retail price (PVP) are reported in the purchase process.

  1. Payment of tickets
    The conditions and forms of payment for the purchase of tickets for the visit to «SPACES» or «TOURS» are reported in detail in the purchase process, managed by MENTA ADVS. SLReception of the entryIn the maximum period of twenty-four (24) working hours, from the completion of the payment, the User will receive an email confirming the effective purchase of the / s / s, where you will receive a link with the tickets purchased and that allow you access to the site without having to go through the ticket office. The confirmation of the order received by the User is not valid as an invoice, only as proof of purchase. In case of wishing an invoice the User must inform our visitor attention in the email info@mentacultural.comAusencia de derecho de desistimiento respecto a las entradas de la modalidad de entrada “TOURS”

For the modalities of tickets to the «TOURS», the User will not be assisted by the right of withdrawal of the purchase of the tickets, as it is a service linked to a leisure activity, with the forecast of a specific date and period of execution , as established by articles 97 l), and 103 letter l) of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws. As compensation, it is possible to use the entry already acquired in the same product or another offered in www.mentavalencia.com, adjusting to the available date and time.

  1. Right of withdrawal in the entry mode «SPACES»

In the entry modality «SPACES» already mentioned, the User will be assisted by the right of withdrawal, according to art. 68 and subsequent of the aforementioned General Law for the Defense of Consumers and Users, as the User has the right to visit the Parish of San Nicolás and the Silk Museum without setting a specific date and time, within a maximum period six (6) months and without other limitations than the opening and closing of both spaces, or the exceptional case that the capacity of both was complete the day of your visit.

The withdrawal will entail the exchange of the ticket for another available service and that fits the user’s needs among those offered by Menta ADVS. S.L.

The User can not exercise his right of withdrawal in the event of the refusal of Menta ADVS staff. S.L. to allow the User access to the premises with said entry, for not complying with the conditions applicable to this modality of entry, and / or with these general conditions. Once exercised by the User, his / her right to cancel the entry, the User may not make use of said entry, in accordance with the provisions of articles 1,303 and 1,308 of the Civil Code. For any incident, claim or exercise of their rights, the User may send an email to the address info@mentacultural.com .

  1. RIGHT OF ADMISSION AND CANCELLATIONS BY FORCE MAJEURE

MINT ADVS. S.L .. reserves the right of admission, and in particular to deny access to the «SPACES» or «TOURS» of those Users who, due to their behavior, may alter the security of the interior of the building.

MENTA ADVS. S.L. reserves the right to cancel and / or modify the programming of shows, sessions and / or events of any kind for reasons of force majeure, and / or alien to its will and duly justified, without prior notice to the User and without There is no compensation for any kind in favor of the User, with the exception, when applicable, of the refund of the unused ticket price.

  1. NULLITY OF CONDITIONS

In the event that the nullity of any of the present conditions is judicially declared, the validity of the rest of the same here contained and not affected by said declaration of nullity will remain, maintaining the spirit and purpose of the present general conditions.

  1. CONFLICT RESOLUTION

It is reported that Menta ADVS. S.L. It does not appear attached to any dispute resolution platform in terms of consumption or arbitration, being available to its users-customers in the customer service channels that appear on the Web. But in accordance with the Regulation 524/2013 of the European Parliament and of the Council, of May 21, 2013, on resolution of online litigation in consumer matters, the existence of a European platform for the resolution of conflicts is reported, which it may be used in the field of electronic commerce; You can get more information at: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage.

  1. APPLICABLE LAW AND JURISDICTION

These general conditions are governed by Spanish legislation. Any controversy arising from the interpretation or execution that may arise in relation to the validity, interpretation, compliance or resolution of this contract shall be submitted to the jurisdiction and competence of the courts and tribunals of the city of Valencia (Spain), waiving the jurisdiction that may correspond to the User, provided that the applicable legislation so allows and it is not a final User, in which case it will be submitted to the jurisdiction and competence of the courts and tribunals of the User’s domicile, or of the city of Valencia ( Spain), because it is the place of fulfillment of the obligation, at the option of the plaintiff.